ACCESSIBILITY STATEMENT

This statement was last updated on [Nov 9, 2025].

At Clay Counselling, we are committed to creating a welcoming and accessible experience for all individuals. We believe that everyone deserves access to information, support, and care in ways that respect their unique needs and abilities.

Our Commitent

We strive to ensure that our website and counselling services are accessible to people of all abilities, including those using assistive technologies such as screen readers, voice recognition software, and alternative input devices. Our goal is to meet or exceed the standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable Canadian accessibility regulations.

Website Accessibility

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

The site is designed for clarity, readability, and simple navigation.
Text alternatives are provided for images and visual content where possible.
Colours, fonts, and contrast are chosen to support legibility.
The website is compatible with desktop, tablet, and mobile devices.

Service Accessibility

Counselling sessions are available online through Practice Better, a secure and accessible telehealth platform, and in person at our Inglewood, Calgary office.

Please note that our current physical location includes a flight of stairs, which may present accessibility challenges for individuals with mobility limitations. To mitigate this, we are pleased to offer fully online sessions that provide the same quality of care and confidentiality as in-person appointments.

If you require additional accessibility accommodations—such as flexible scheduling, alternative communication formats, or additional session support—please reach out. We are committed to collaborating with you to ensure services are as accessible and comfortable as possible.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website and service practices to identify and address potential barriers. Feedback from clients and visitors is always welcome.

Requests, issues, and suggestions

If you experience any difficulty accessing content on this site, or if you have accessibility needs related to counselling services, please contact: