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Privacy Policy & Legal Disclaimer

1. Introduction

Clay Counselling (“we,” “us,” or “our”) is committed to protecting your privacy and upholding the confidentiality expected in a therapeutic setting. This website is intended for informational and educational purposes only. It does not provide counselling, psychotherapy, or professional advice, and should not be used as a substitute for therapy or mental-health care.

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If you are experiencing distress or a mental-health emergency, please contact your local crisis line or seek immediate support.

2. Website Use & Limits of Service

The information shared on this site—including text, videos, articles, or resources—is for general informational purposes. Visiting this website, downloading resources, or contacting Amy Thiessen through the website does not establish a therapeutic relationship.

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Therapy services are only provided once a formal client agreement has been established through the Practice Better platform and a signed Informed Consent form is on file.

3. Privacy and Data Collection

This website itself is not a clinical platform and is not governed by PIPEDA or Alberta’s Health Information Act (HIA). However, any personal or health information collected for clinical services is handled exclusively through Practice Better, which is PIPEDA- and HIA-compliant and meets all Canadian health privacy requirements.

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Information collected through this website (such as a contact form or newsletter sign-up) may include:

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  • Name, email address, and message details.

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This information is used only to respond to inquiries or provide updates if you have subscribed. We do not share, sell, or distribute your information to third parties.

4. Counselling Services and Confidentiality

All clinical records, session notes, and communication related to counselling are securely stored within Practice Better, accessed only by Amy Thiessen (CCC #11262322).


Confidentiality in counselling is protected and will only be broken if:

  • There is risk of serious harm to self or others.

  • There is disclosure of abuse involving a minor, dependent adult, or elder.

  • Records are required by law or court order.

These limits are explained during the informed-consent process prior to beginning therapy.

5. Cookies and Website Analytics

This website may use cookies or analytics tools (e.g., Google Analytics) to help understand visitor activity. These tools collect non-identifiable information such as browser type and page visits to help improve the website experience. You can disable cookies through your browser settings.

7. Policy Updates

This policy may be updated periodically to reflect new regulations or practice developments. The most current version will always be available on this website.

8. Legal Disclaimer Summary

The content on this website is provided for informational and educational purposes only. It does not constitute therapy, counselling, or professional advice, nor does it establish a therapist-client relationship. Always seek guidance from a qualified mental-health professional regarding any personal concerns or conditions.

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